Privacy Policy

1. What We Collect

• Ride request data: name, phone, email, pickup/drop-off addresses, date/time, trip type, ride type, weight range (for bariatric fit), wheelchair type, transfer ability, assistance level, stairs/elevator, equipment (oxygen/walker), companion, appointment/facility notes.
• Communications: messages, call notes, SMS/email confirmations.
• Payment: handled via processor; we retain receipts/basis, not raw card data in our systems where processor tokenizes.
• Website data: IP, device, pages viewed, referrer (if analytics allowed); form errors for UX improvement.

We do not request full clinical charts to book a van — only ride-necessary details.

2. How We Use It

• Schedule, dispatch, and complete your ride; assign correct vehicle/crew.
• Communicate confirmations, ETAs, and changes via phone/SMS/email.
• Process payment and maintain records for safety/compliance/dispute handling.
• Improve website and service (aggregate analytics only when allowed).
• Comply with law and enforce Terms.

3. Sharing

• Drivers/staff: only staff who need ride details for that trip.
• Service providers: payment processor, email/SMS delivery, hosting — limited to needed data, contractually restricted.
• Referred carriers: if you need stretcher/bariatric beyond our fleet, we share relevant ride details with the independent carrier you approve.
• Legal: when required by law or to protect safety/property.

We do not sell personal information or share it for cross-context behavioral advertising.

4. Cookies & Analytics

• Essential cookies for site function are always on.
• Analytics and advertising storage default to denied until you allow them via our banner (when present). Key consent choices are recorded.
• You can also use browser controls to block cookies; site remains usable but some preferences may not persist.
• Global Privacy Control (GPC) is honored where applicable as an opt-out signal.

Manage choices at any time: clear cookies or contact us to withdraw consent. See also our cookie note in Disclaimer.

5. Retention

• Ride & payment records: kept for service completion, accounting/dispute, and legal compliance, then eligible for deletion/redaction after review and any legal hold.
• Support communications: retained while needed to resolve issue plus reasonable follow-up period.
• Analytics: retained only if you allowed it, per tool settings, then aggregated or deleted.

Deletion uses approval steps — we do not bulk-purge without review.

6. Security

• Access controls and role-based permissions; staff see only what is needed.
• Session controls, rate limits, same-origin checks, and audit logs for sensitive access.
• Reasonable vendor due diligence; data minimization as described in HIPAA & Patient Data.

No system is 100% secure; report suspected incidents to info@mgmedicaltransport.com.

7. Your Rights & Choices

Depending on your location, you may request:

• Access, correction, deletion, or portability of your information.
• Withdrawal of consent for optional processing (e.g., analytics).
• Opt-out of sale/share (we don’t sell, but honored via GPC).

To exercise rights, email info@mgmedicaltransport.com with subject “Data Rights Request” or call (512) 669-3225. We verify identity before acting and respond within applicable legal timeframes. You will not be discriminated against for exercising rights.

To update ride details, contact us before the trip window — see booking checklist.

8. HIPAA Note

HIPAA applies to specific covered entities/associates. Consumer-submitted private-pay requests may not be HIPAA-covered in same way as provider/health-plan processing. When a covered entity asks MG to handle PHI on its behalf, we require a Business Associate Agreement before accepting PHI. Details in HIPAA & Patient Data.

9. Changes & Contact

We may update this Policy; material changes reflected in “Last updated” and, where appropriate, notice on site or via contact on file.

Controller: MG Medical Transport LLC, 1205 Golden Eagle St, Pflugerville, TX 78660 — info@mgmedicaltransport.com — (512) 669-3225.

This policy is for general information, not legal advice. Consult your advisor for your situation.